Managing Orders

This manual explains how to search, filter, process, and update orders.

1) Accessing the Orders Section

1.1. Log in to the admin area of your website.

1.2. Navigate to Orders/Customers → Orders.

2) Searching and Filtering Orders

2.1. Use the order listing to search for orders.

2.2. You can filter orders by:

2.3. You can also choose to view all orders or only those that need to be processed.

3) Batch Processing Orders

3.1. Select one or multiple orders using the checkboxes next to the orders.

3.2. Use the batch actions to:

4) Managing an Individual Order

4.1. Click on an order in the listing to open it.

4.2. From here, you can:

5) Processing an Order

5.1. Click the Process order button to view detailed order information.

5.2. Here you can see:

Order details
Received/sent stock and warehouse location
Net and gross prices
Order total
Order legend
Transaction history (supports multiple payments and refunds) 5.3. From this screen you can also:
Print the order
Put the order on hold
Edit or delete the order
Enter one or multiple shipping tracking numbers (supports split delivery)

6) Order Status, Comments, and History

6.1. View the order status change log.

6.2. Change the order status.

6.3. Add comments:

6.4. View order processing history to track who accessed or changed the order.

6.5. Print invoice and packing slip from this section as needed.