Managing Reviews

This manual explains how to manage customer reviews in your store using the admin area.

Start with the video for a quick introduction to this functionality.

The manual below provides step-by-step instructions.

1) Accessing Reviews

1. Log in to the admin area of your website.
2. Navigate to Products/Catalogue → Reviews.

2) Filtering and Searching

You can filter and search reviews by:

• Status (New, Approved, Declined)
• Customer ID
• Customer Name
• Product
• Date

3) Batch Processing Reviews

1. Select one or multiple reviews.
2. Choose the required action:
   • Approve
   • Decline
   • Delete

4) Editing or Deleting Individual Reviews

1. Click on a review to open it.
2. Use the available options:
   • Approve/Decline: switch the toggle after initial approval.
   • Edit: update the review text or rating (See the second screenshot).
   • Delete: remove the review.

5) Display on the Storefront

Once a review is approved, it will appear on the frontend.