Managing Order Statuses

This manual explains how to create, edit, and manage order statuses in your website’s admin area to keep customers informed about order progress and ensure proper internal processing.

Start with the video to get a quick introduction to the feature.

The manual below explains everything step by step.

1) Access the Order Status Settings

Log in to your website’s Admin area.
Navigate to Settings → Orders Status.

2) Manage Order Statuses

Use the available options to:

Filter statuses by group or by name.
Create a new order status.
Edit or delete existing statuses.

3) Edit an Order Status

When you click Edit on a specific status, you can configure the following settings:

Assign status group.
Bind order status to an order evaluation state:
- Pending
- Processing
- Received
- Dispatched
- Delivered
- Canceled
- Partially Canceled

Set defaults:
- Default for order evaluation state (yes/no)
- Default (general) (yes/no)
- Default for online payments (yes/no)
- Default for online payment success (yes/no)
Assign templates:
- Admin email template
- User email template
- SMS (text) template
- Comment template
Configure automation and permissions:
- Automated (yes/no)
- Allow order product allocation (yes/no)
- Allow release of deferred payments (yes/no)
- Force send Google Analytics (yes/no)

Other settings:
- Set as inactive (yes/no)
- Enter status name
- Select design template (per sales channel)

4) Notes on Using Templates

Customers receive an Order Confirmation email (User email template) when placing an order.
For status updates, ensure the Admin email template is properly configured to notify customers.

Internal notes (e.g., order comments) are only visible to admins or managers and are not sent to customers.