Managing Support System

This manual explains how to install, configure, and manage the Support System module, which enables efficient communication and quick assistance for your customers.

Start with the short video to get familiar.

Click the link below to find and purchase the module in the App Shop.

https://www.oscommerce.com/app/supportsystem

Read the manual to explore the functionality in detail.

1) Installing the Support System Module

1. Access the admin area of your website.
2. Navigate to the App Shop → Store tabs.
3. Find the Support System module using the quick search.
4. Click Install to add the module to your website.

2) Configuring the Module

Once the module is installed:

1. Go to the Modules → Extensions tabs.

2. Locate the Support System module and click Edit.

You can configure the following settings:

• Enable/Disable the module.
• Specify the length of the limited text displayed in previews.
• Enable or disable video iframes in previews.
• Choose whether to open topics in a new window.

3) Working with FAQ Topics

After the module is configured, you can create and manage FAQ topics.

1. Navigate to Products/Catalogue → Support System tabs.
2. Click New Topic to create a new FAQ entry.

On the topic editing page, you can:

• Select products and sales channels related to the topic.
• Create SEO-friendly page names, titles, and text using rich text editing tools.
• Assign videos to FAQ topics.
• Add meta page titles and descriptions for improved visibility.

Once your topics are created and configured, the Support System module is ready to provide customers with clear and easily accessible information and support.