Managing XSell and UPSell

This manual explains how to configure XSell and Upsell product recommendations.

1) Understanding XSell and Upsell

• XSell (Cross-Sell): Suggests related or complementary products (e.g., accessories).
• Upsell: Suggests higher-value or enhanced product alternatives.

Both functionalities help customers discover additional items they may wish to purchase.

2) Accessing Product Marketing Settings

1. Go to the admin area of your website.
2. Click Products/Catalogue → Products (Brands/Categories).
3. Select the required product.
4. Click Edit to open the product settings.
5. Navigate to the Marketing tab.

3) Assigning Products to XSell or Upsell

1. Under the Marketing tab, choose either:
   • XSell Products tab
   • Upsell Products tab
2. Search or select the product you want to assign.
3. Click Add to link the product.
4. The product will appear in the Assigned Products list.
5. Repeat as needed to assign multiple recommendations.

4) How Recommendations Display to Customers

• When a customer views or purchases the configured product, they will see the recommended XSell or Upsell products displayed in the product view or checkout process.

• Customers can click the recommended item’s image or name to open the product page and purchase it as usual.